Member Experience Concierge

Planet Fitness; Waco (TX); On-site; USD 42,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Free PF Black Card Membership

Employee Assistance Program

Job summary

Planet Fitness, a growing franchise group anchored in Austin, TX, is seeking enthusiastic team players to join at the front desk and deliver a superior member experience. As part of Excel Fitness, you will learn the operations that drive one of America’s largest gym networks and advance as we expand to new clubs.

Starting at the front desk, you’ll gain exposure to daily facility operations, member services, and performance benchmarks that open paths to GM and regional leadership.

Qualifications

• High School diploma/GED required.
• Must be 18 years of age or older.
• Customer service background or experience preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High level of punctuality and reliability during shifts.

Skills

Customer service

Punctuality

Reliability

Positive attitude

Education

High School diploma/GED

Job description

Planet Fitness, a growing franchise group anchored in Austin, TX, is seeking enthusiastic team players to join at the front desk and deliver a superior member experience. As part of Excel Fitness, you will learn the operations that drive one of America’s largest gym networks and advance as we expand to new clubs.

Starting at the front desk, you’ll gain exposure to daily facility operations, member services, and performance benchmarks that open paths to GM and regional leadership.