Member Experience Concierge

Jewish Community Center on the Hudson Inc.; Village of Tarrytown (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

Jewish Community Center on the Hudson Inc. in Tarrytown, NY is seeking a Community Experience Representative to welcome members and guests and support program activities.

The role emphasizes outstanding customer service, safety awareness, and helping create a warm, engaging community experience, with opportunities to cross-sell programs and assist with transactions at the Welcome Desk to ensure a positive visit for all members and participants.

Qualifications

• High school diploma or equivalent with strong customer service and sales orientation.
• Team player able to take direction and interact professionally.
• Experience with technology and office skills as required on the job.

Responsibilities

• Meet and greet members, their guests and visitors, and program participants and families, as they arrive.
• Support the smooth operations of all welcome desk functions.
• Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary.
• Participate in all required trainings.
• Assist members with purchases of retail goods and/or services.
• Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials.
• Assist with updating reference materials, such as safety guidelines and required logs and ledgers.
• Support programs, and the cross-selling of programs whenever possible.
• Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
• Adhere to the Code of Conduct.
• Additional duties, as may be assigned by the supervisor

Skills

Customer service

Sales orientation

Team player

Technology proficiency

Professionalism

Education

High school diploma

Tools

POS system

Office software

Job description

Jewish Community Center on the Hudson Inc. in Tarrytown, NY is seeking a Community Experience Representative to welcome members and guests and support program activities.

The role emphasizes outstanding customer service, safety awareness, and helping create a warm, engaging community experience, with opportunities to cross-sell programs and assist with transactions at the Welcome Desk to ensure a positive visit for all members and participants.