Member Experience Concierge

JCC Association of North America; Stamford (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

The JCC Association of North America seeks a Member Experience Associate at the JCC of Stamford. In this role, you will greet and assist members and guests, ensuring exceptional customer service and a welcoming environment.

Responsibilities include checking in members, processing transactions, and managing class reservations. Qualifications include strong interpersonal and communication skills, proficiency in Microsoft Office, and a flexible schedule. Competitive hourly wage provided.

Qualifications

• Strong interpersonal skills with a positive, friendly, and professional demeanor.
• Excellent communication skills, both oral and written.
• Ability to work independently, prioritize tasks, and handle multiple responsibilities simultaneously.
• Flexible schedule with availability to work weekends and evenings as needed.
• Minimum of two years of customer service or related experience.

Responsibilities

• Greeting and assisting members, guests, and prospective members.
• Checking in members and guests ensuring smooth entry.
• Processing transactions accurately using membership software.
• Managing reservations for group exercise classes and sports courts.
• Maintaining a clean and organized welcome desk area.
• Reporting maintenance and facility issues to staff.
• Performing additional clerical duties as required.

Skills

Interpersonal skills

Communication skills

Proficiency in Microsoft Office Suite

Ability to handle multiple responsibilities

Detail-oriented

Dependable and reliable

Education

High school diploma or equivalent

Some college coursework preferred

Job description

The JCC Association of North America seeks a Member Experience Associate at the JCC of Stamford. In this role, you will greet and assist members and guests, ensuring exceptional customer service and a welcoming environment.

Responsibilities include checking in members, processing transactions, and managing class reservations. Qualifications include strong interpersonal and communication skills, proficiency in Microsoft Office, and a flexible schedule. Competitive hourly wage provided.