Community Experience Representative

Jewish Community Center on the Hudson Inc.; Village of Tarrytown (NY); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Jewish Community Center on the Hudson Inc. in Tarrytown, NY is seeking a Community Experience Representative to welcome members and guests and support program activities.

The role emphasizes outstanding customer service, safety awareness, and helping create a warm, engaging community experience, with opportunities to cross-sell programs and assist with transactions at the Welcome Desk to ensure a positive visit for all members and participants.

Qualifications

• High school diploma or equivalent with strong customer service and sales orientation.
• Team player able to take direction and interact professionally.
• Experience with technology and office skills as required on the job.

Responsabilités

• Meet and greet members, their guests and visitors, and program participants and families, as they arrive.
• Support the smooth operations of all welcome desk functions.
• Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary.
• Participate in all required trainings.
• Assist members with purchases of retail goods and/or services.
• Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials.
• Assist with updating reference materials, such as safety guidelines and required logs and ledgers.
• Support programs, and the cross-selling of programs whenever possible.
• Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
• Adhere to the Code of Conduct.
• Additional duties, as may be assigned by the supervisor

Connaissances

Customer service

Sales orientation

Team player

Technology proficiency

Professionalism

Formation

High school diploma

Outils

POS system

Office software

Description du poste

Community Experience Representative are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.

Essential functions include but are not limited to the following:

• Meet and greet members, their guests and visitors, and program participants and families, as they arrive
• Support the smooth operations of all welcome desk functions
• Manage guest inquiries, and elevate them to supervisor(s) and/or other teams, as necessary
• Participate in all required trainings
• Assist members with purchases of retail goods and/or services
• Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials
• Assist with updating reference materials, such as safety guidelines and required logs and ledgers
• Support programs, and the cross-selling of programs whenever possible
• Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
• Adhere to the Code of Conduct
• Additional duties, as may be assigned by the supervisor

Education and Experience:

• A minimum of a high school diploma, or an equivalent combination of education and experience
• A strong customer service and sales orientation

Additional Qualifications:

• A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional manner
• A strong track record of consistently providing excellence in service, and quality of work
• Proficiency in using technology and/or office skills, as could be required on the job
• Experience working in high-performing, collaborative and constructive teams
• Current CPR, AED and First Aid certification is a plus
• Personal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC's mission.