Community Experience Representative

JCC Association of North America; Village of Tarrytown (NY); On-site; USD 22,500 - 27,500; Full time

Job summary

The JCC Association of North America is seeking a Community Experience Representative for their Shames JCC on the Hudson in Tarrytown, NY. This role involves providing exceptional customer service, managing guest inquiries, and ensuring a welcoming atmosphere for all visitors. Applicants should have a high school diploma and a strong customer service orientation. Experience in collaborative team environments is desired. Additional qualifications like CPR certification are a plus. The salary is under $25,000.

Qualifications

• Minimum of a high school diploma or equivalent.
• Strong customer service and sales orientation.
• Current CPR, AED, and First Aid certification is a plus.

Responsibilities

• Meet and greet members, their guests, and visitors.
• Manage guest inquiries and escalate as necessary.
• Assist members with purchases of retail goods.
• Keep the Welcome Desk clean and well-stocked.
• Support programs and cross-sell whenever possible.

Skills

Customer service orientation

Sales orientation

Team player

Engaging and professional interaction

Proficiency in technology

Integrity and professionalism

Education

High school diploma or equivalent

Job description

Location and Job Title

Community Experience Representative

Harold and Elaine Shames JCC on the Hudson, 371 S Broadway, Tarrytown, NY 10591

Principal Responsibilities

The Shames JCC on the Hudson is a non‑sectarian community center providing meaningful experiences for individuals and families throughout their lives. It welcomes everyone and enriches the greater community through social, recreational, educational, social action, supportive services, wellness, and cultural programs guided by Jewish values.

The Welcome Desk and Customer Experience staff support a positive environment for members, visitors, and colleagues. They are responsible for providing outstanding customer service, facilitating a warm, friendly, responsive community experience throughout the JCC.

• Meet and greet members, their guests, and visitors, and program participants and families as they arrive, and support the smooth operations of all welcome desk functions.
• Manage guest inquiries and, as necessary, escalated them to supervisors or other teams.
• Participate in all required trainings.
• Assist members with purchases of retail goods and services.
• Keep the Welcome Desk clean, orderly, and well‑stocked with retail goods and promotional materials.
• Update reference materials such as safety guidelines and required logs and ledgers.
• Support programs and cross‑sell programs whenever possible.
• Provide an exceptional experience for members and the community as per the Experience Initiative Guidelines.
• Adhere to the Code of Conduct.
• Perform additional duties as may be assigned by the supervisor.

Minimum Qualifications

Education and Experience:

• A minimum of a high school diploma, or an equivalent combination of education and experience.
• A strong customer service and sales orientation.

Additional Qualifications:

• A team player with the ability and willingness to take management direction and interact with others in a friendly, engaging and professional manner.
• A strong track record of consistently providing excellence in service and quality of work.
• Proficiency in using technology and office skills required for the job.
• Experience working in high‑performing, collaborative and constructive teams.
• Current CPR, AED and First Aid certification is a plus.
• Personal attributes of integrity and professionalism, and a commitment to and passion for customer service and the JCC’s mission.

Salary

Under $25,000