Member Experience Concierge

Bears Fit; Vernon Hills (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Complimentary club membership

In club discounts

Job summary

Bears Fit in Vernon Hills, IL seeks a friendly Member Services Team member to warmly greet members and guests, verify active memberships, and help sustain a welcoming club environment. This role supports check-in, billing updates, inquiries, and cross-department collaboration to ensure member satisfaction and smooth operations.

You will handle daily check-ins, monitor traffic, resolve routine issues, and contribute to maintaining clean, inviting facilities while upholding Bears Fit standards.

Qualifications

• Experience in member services or front desk preferred.
• Ability to greet and assist members and guests with courtesy.
• Comfort with handling memberships, billing, and inquiries.

Responsibilities

• Ensure members check in and maintain active memberships.
• Oversee guest and member traffic flow.
• Collect dues and update billing when appropriate.
• Monitor and address membership alerts.
• Assist members and guests with inquiries and concerns.
• Report issues in a timely manner.
• Help maintain club-wide cleanliness standards.
• Answer phone calls and direct to the right person.
• Assist with member onboarding (profile setup, photos, barcodes).
• Support other departments as needed.
• Attend required meetings and stay informed on Bears Fit services and promotions.

Skills

Customer service

Communication

Organization

Problem solving

Tools

Billing software

POS system

Job description

Bears Fit in Vernon Hills, IL seeks a friendly Member Services Team member to warmly greet members and guests, verify active memberships, and help sustain a welcoming club environment. This role supports check-in, billing updates, inquiries, and cross-department collaboration to ensure member satisfaction and smooth operations.

You will handle daily check-ins, monitor traffic, resolve routine issues, and contribute to maintaining clean, inviting facilities while upholding Bears Fit standards.