Member Experience Concierge

Equinox Fitness Club; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Complimentary Club membership

Perks and incentives with our products

Job summary

Equinox Fitness Club in Lincoln Park seeks a Front Desk Associate to warmly welcome members, check IDs, and answer calls while maintaining a clean, organized lobby.

You will assist members, update accounts, and support other departments; a positive, energetic attitude and reliable work ethic are essential for opening, closing, or mid-day shifts.

This on-site role includes a benefits package and complimentary club membership, with a focus on exceptional customer service.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests.
• Scan membership ID’s upon members entrance.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with other related tasks.

Skills

Customer service

Communication

Friendly

Professional

Multi-tasking

Education

High school diploma/GED

Job description

Equinox Fitness Club in Lincoln Park seeks a Front Desk Associate to warmly welcome members, check IDs, and answer calls while maintaining a clean, organized lobby.

You will assist members, update accounts, and support other departments; a positive, energetic attitude and reliable work ethic are essential for opening, closing, or mid-day shifts.

This on-site role includes a benefits package and complimentary club membership, with a focus on exceptional customer service.