Front Desk Associate

Bears Fit; Vernon Hills (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Complimentary club membership

In club discounts

Job summary

Bears Fit in Vernon Hills, IL seeks a friendly Member Services Team member to warmly greet members and guests, verify active memberships, and help sustain a welcoming club environment. This role supports check-in, billing updates, inquiries, and cross-department collaboration to ensure member satisfaction and smooth operations.

You will handle daily check-ins, monitor traffic, resolve routine issues, and contribute to maintaining clean, inviting facilities while upholding Bears Fit standards.

Qualifications

• Experience in member services or front desk preferred.
• Ability to greet and assist members and guests with courtesy.
• Comfort with handling memberships, billing, and inquiries.

Responsibilities

• Ensure members check in and maintain active memberships.
• Oversee guest and member traffic flow.
• Collect dues and update billing when appropriate.
• Monitor and address membership alerts.
• Assist members and guests with inquiries and concerns.
• Report issues in a timely manner.
• Help maintain club-wide cleanliness standards.
• Answer phone calls and direct to the right person.
• Assist with member onboarding (profile setup, photos, barcodes).
• Support other departments as needed.
• Attend required meetings and stay informed on Bears Fit services and promotions.

Skills

Customer service

Communication

Organization

Problem solving

Tools

Billing software

POS system

Job description

Position Overview

Welcome to the Member Services Team at Bears Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

Benefits:

• Employee discounts

Job Title:

Member Services Team

Company:

Bears Fit

Department:

Operations

Position Overview

Welcome to the Member Services Team at Bears Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

Key Responsibilities

• Ensuring that all members and guest check in and have active memberships
• Overseeing guest and member traffic flow
• Collecting dues and updating billing when appropriate
• Monitoring and addressing membership alerts
• Assisting members and guests with all inquiries and concerns
• Reporting all issues in a timely manner
• Contributing to maintaining the club-wide standards of cleanliness
• Answering phone calls and directing the appropriately
• Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
• Assisting other departments when necessary
• Attending all required meetings
• Maintaining an active and working knowledge of Bears Fit as a company, as well as all services and promotions
• Being proficient in policies ad directives as outlined in the Member Services Playbook

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

WORK SCHEDULE

Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.

Benefits

• Complimentary club membership
• In club discounts

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.