Member Experience Concierge

Planet Fitness; Sarasota (FL); On-site; USD 21,000 - 27,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate to welcome members and guests, deliver outstanding service, and support daily club operations at our Sarasota, FL location. You will assist with memberships, billing, and respond to inquiries while keeping the front area tidy and inviting.

The role emphasizes friendly communication, reliability, and the ability to work evenings or weekends as needed, with a focus on creating a welcoming, judgment-free environment.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet members and guests in a friendly and professional manner, ensuring everyone feels welcome and valued.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members, handle billing and renewals, and maintain front desk transactions.
• Maintain a clean, organized front desk area and ensure overall club presentation.
• Ensure locker rooms and bathrooms are clean, stocked, and well-presented throughout the day.
• Educate potential members about benefits and encourage sign-ups for memberships, personal training, and services.
• Collaborate with team members and management to achieve club goals and safety standards.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Positive attitude

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Membership software

Job description

Planet Fitness is seeking a Front Desk Associate to welcome members and guests, deliver outstanding service, and support daily club operations at our Sarasota, FL location. You will assist with memberships, billing, and respond to inquiries while keeping the front area tidy and inviting.

The role emphasizes friendly communication, reliability, and the ability to work evenings or weekends as needed, with a focus on creating a welcoming, judgment-free environment.