Member Experience Concierge

Young Mens Christian Association Of Saginaw; Saginaw (MI); On-site; USD 20,664 - 27,552; Part time

Job summary

The Young Mens Christian Association Of Saginaw is seeking a Y Concierge to enhance member interactions and uphold our mission. The ideal candidate will radiate a positive attitude and is driven to provide exceptional service while managing the daily functions of the Welcome Desk.

This role involves working with members of all backgrounds, providing tours, and ensuring a welcoming atmosphere. Candidates should have customer service skills, a high school diploma, and certifications in CPR and First Aid.

Qualifications

• Ability to interact with diverse populations.
• Excellent verbal and written communication skills.
• Experience managing employee performance.
• Ability to meet project deadlines and manage tasks.

Responsibilities

• Provide outstanding customer service at all times.
• Conduct tours of the facility for prospective members.
• Ensure staff embodies YMCA mission and values.
• Support membership growth and retention strategies.

Skills

Customer service

Interpersonal skills

Conflict management

Attention to detail

CPR Certification

First Aid knowledge

Education

High School diploma

Tools

Daxko

Software programs

Job description

The Young Mens Christian Association Of Saginaw is seeking a Y Concierge to enhance member interactions and uphold our mission. The ideal candidate will radiate a positive attitude and is driven to provide exceptional service while managing the daily functions of the Welcome Desk.

This role involves working with members of all backgrounds, providing tours, and ensuring a welcoming atmosphere. Candidates should have customer service skills, a high school diploma, and certifications in CPR and First Aid.