Member Experience Concierge

NALHE; North Kensington (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

NALHE in North Kensington, Maryland seeks a Customer Experience Associate to ensure a welcoming and efficient customer interaction with members. Responsibilities include greeting members, assisting with inquiries, and managing member registration.

The ideal candidate will handle appointment scheduling, process transactions, and maintain reception supplies, ensuring all duties enhance members' overall experience. Professional attire is required, and the position involves direct interaction with the staff and members.

Responsibilities

• Welcomes and greets members at kiosks and general areas.
• Assists members by providing general information.
• Registers members by verifying eligibility.
• Initiates and processes paperwork relating to members' visits.
• Receives funds from members and completes receipts.
• Schedules appointments for members and providers.
• Handles telephone calls and takes messages as necessary.
• Requests and maintains supplies for reception areas.
• Informs staff of members needing immediate attention.

Job description

NALHE in North Kensington, Maryland seeks a Customer Experience Associate to ensure a welcoming and efficient customer interaction with members. Responsibilities include greeting members, assisting with inquiries, and managing member registration.

The ideal candidate will handle appointment scheduling, process transactions, and maintain reception supplies, ensuring all duties enhance members' overall experience. Professional attire is required, and the position involves direct interaction with the staff and members.