Member Experience Concierge

YMCA of Greater Waukesha County; Menomonee Falls (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

The YMCA of Greater Waukesha County is seeking a Greeter/Scanner at our Menomonee Falls location. The role involves welcoming members and guests, verifying membership or program status, and guiding visitors with information about programs and services.

You will answer inquiries, assist with directions, and maintain a courteous, safe front desk environment. The position requires strong customer service and computer skills, with an emphasis on safety and policy compliance at all times.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to greet and assist members with courtesy and professionalism.
• Proficiency with basic computer programs and data entry.

Responsibilities

• Greet members and guests and verify identification prior to entry.
• Provide information about YMCA programs and facilities.
• Answer inquiries and route calls as needed.
• Maintain a welcoming, clean front desk area and handle complaints professionally.
• Open and close the facility per posted hours and report emergencies.

Skills

Customer service

Communication

Computer literacy

Problem solving

Telephone etiquette

Front desk experience

Job description

The YMCA of Greater Waukesha County is seeking a Greeter/Scanner at our Menomonee Falls location. The role involves welcoming members and guests, verifying membership or program status, and guiding visitors with information about programs and services.

You will answer inquiries, assist with directions, and maintain a courteous, safe front desk environment. The position requires strong customer service and computer skills, with an emphasis on safety and policy compliance at all times.