Greeter - Waukesha

YMCA of Greater Waukesha County; Waukesha (WI); On-site; USD 15,000 - 17,000; Part time

Job summary

YMCA of Greater Waukesha County in Waukesha, WI 53186 is seeking a part-time Greeter/Scanner to welcome members and guests, verify identity at entry, and provide information about programs and services. You will answer inquiries, maintain a clean front desk, and assist with basic data extraction from software apps.

The role emphasizes strong customer service, effective communication, and alignment with YMCA values, with hourly pay of $11.00–$12.00.

Qualifications

• Must be able to relate well to members and visitors in person or by phone.
• Requires computer skills and the ability to extract information from various software programs.
• Public relations and customer service skills are essential.
• Must be self-motivated with decision-making ability and team cooperation.

Responsibilities

• Create a welcoming environment for members and guests.
• Verify identity and membership/program status at entry.
• Greet members by name and answer questions about programs and facility.
• Respond to member needs and handle complaints politely with problem-solving.
• Answer calls professionally and transfer as needed.
• Adhere to YMCA policies and procedures for safety and operations.
• Know emergency procedures and coordinate with staff as required.
• Uphold YMCA core values of caring, honesty, responsibility, and respect.
• Open or close the facility based on posted hours and secure it at closing.

Skills

Customer service

Communication

Public relations

Problem solving

Telephone etiquette

Computer skills

Job description

Job Details

Job Location: Waukesha YMCA - Waukesha, WI 53186

Position Type: Part Time

Salary Range: $11.00 - $12.00 Hourly

GENERAL FUNCTION:

Under the direction of the membership department leadership and in accordance with association policies, the Greeter/Scanner is responsible for welcoming members and guests, verifying identification prior to entry into the facility, providing information about YMCA programs and services, answering inquiries from visitors, and maintaining a clean and organized front desk area. This role also requires the ability to regularly extract information from various software apps.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create an environment that is welcoming, nurturing, and genuine for all members and guests.
• Ensure safety of the facility by verifying identity and membership/program status for all who enter.
• Greet members by name and answer questions regarding programs and the facility, using on-line resources and written policies and procedures.
• Respond to customers or member's needs. Handle complaints in a courteous, patient manner using problem solving techniques.
• Answer telephone in professional manner on or before the third ring, provide accurate information, and transfer calls as necessary.
• Responsible for strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules and other regulations.
• Possess knowledge of emergency procedures as they relate to calling 911, informing the Building Supervisor and/or Manager on Duty of weather, medical, or facility emergencies and performing related functions as required by emergency staff.
• Uphold the core values of the YMCA when working with people within the YMCA facilities and community.
• Open or close the facility in accordance with the posted hours. Make sure that the facility is empty and secure at closing.

Qualifications

This position requires an enthusiastic individual who can relate well to members and community participants in person or by telephone. The position requires computer skills and the ability to extract information from various software programs. Public relations and customer service skills are essential. Must be self-motivated, demonstrate decision‑making skills, and work well with members and staff. This person will exhibit the core values of caring, honesty, responsibility, and respect in all aspects of their work with the YMCA.

EQUAL OPPORTUNITY EMPLOYER

THE YMCA WELCOMES A DIVERSE WORKFORCE

The Y: We're for youth development, healthy living and social responsibility