Member Experience Concierge

Club4-Fitness; Grapevine (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Club4-Fitness is seeking a Front Desk Associate to provide superior member service and assist with tours, sign-ups, and account updates. You will answer phones, check in members, and help maintain a clean, welcoming club environment.

Candidates should have a customer service background, basic computer skills, and a passion for fitness. A high school diploma or GED is required, and CPR/AED certification is preferred.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is an absolute must!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• CPR / AED certification preferred.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with the new membership signing-up process.
• Take prospective members on tours of the Club facility.
• Update member account information, as needed.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.

Skills

Customer service

Basic computer skills

Fitness passion

Positive attitude

Punctual & reliable

Excellent interpersonal skills

Active listener

Diplomacy & professionalism

High school diploma

CPR / AED certification preferred

Education

High School diploma or GED

Tools

CPR / AED certification (preferred)

Job description

Club4-Fitness is seeking a Front Desk Associate to provide superior member service and assist with tours, sign-ups, and account updates. You will answer phones, check in members, and help maintain a clean, welcoming club environment.

Candidates should have a customer service background, basic computer skills, and a passion for fitness. A high school diploma or GED is required, and CPR/AED certification is preferred.