Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Douglasville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Douglasville, GA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet people, handle front desk tasks including phone calls, member check-ins, new sign-ups, and tours, update member accounts, address questions promptly and help keep the club clean. A passion for fitness and a positive attitude are valued.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Must be 18 years or older.
• Strong communication and problem-solving skills.

Responsibilities

• Greet members, prospective members and guests and provide exceptional customer service.
• Handle front desk activities including: answer phones, check-in, new member sign-up, and tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and escalate to the Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Passion for fitness

Positive attitude

Punctuality

Professional communication

Active listening

Diplomacy

Education

High school diploma or GED

Job description

Planet Fitness - Eclipse Fitness Group in Douglasville, GA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet people, handle front desk tasks including phone calls, member check-ins, new sign-ups, and tours, update member accounts, address questions promptly and help keep the club clean. A passion for fitness and a positive attitude are valued.