Member Experience & Club Operations Lead

ComForCare Home Care (Raleigh, NC); Osseo (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Club Manager to lead gym operations and ensure a positive member experience. You will recruit, hire, train, and supervise staff, oversee front desk tasks, conduct gym tours, and resolve member service issues with professionalism.

You will coach staff to meet company standards, ensure the club opens and closes on time, and uphold marketing promotions while maintaining a welcoming, safe environment for members and visitors.

Qualifications

• Experience leading a team and supervising staff.
• Strong focus on customer service and communication.
• Basic computer proficiency for scheduling and data entry.
• Honesty and a good work ethic.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member services and ensure a high quality customer experience.
• Manage front desk tasks, tours, and member inquiries.
• Support club members and staff to maintain a positive image.
• Coach performance and ensure adherence to company standards.
• Ensure opening/closing, promotions, and inventory management.

Skills

Honesty

Managerial experience

Customer service

Communication & leadership

Computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Club Manager to lead gym operations and ensure a positive member experience. You will recruit, hire, train, and supervise staff, oversee front desk tasks, conduct gym tours, and resolve member service issues with professionalism.

You will coach staff to meet company standards, ensure the club opens and closes on time, and uphold marketing promotions while maintaining a welcoming, safe environment for members and visitors.