Member Experience Champion

BJ's Wholesale Club, Inc.; Maryville (TN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k) plan

Employee stock purchase plan

Job summary

BJ's Wholesale Club is hiring a dedicated team member to protect merchandise and deliver outstanding member service. You will assist customers, greet members, and uphold club standards in a fast-paced retail environment.

Responsibilities include monitoring entrances, resolving concerns, and enforcing safety protocols while maintaining a positive member experience, with weekly pay and comprehensive benefits.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Monitors member and visitor traffic entering and exiting the club.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Job description

BJ's Wholesale Club is hiring a dedicated team member to protect merchandise and deliver outstanding member service. You will assist customers, greet members, and uphold club standards in a fast-paced retail environment.

Responsibilities include monitoring entrances, resolving concerns, and enforcing safety protocols while maintaining a positive member experience, with weekly pay and comprehensive benefits.