Member Experience Champion

Young Mens Christian Association of Northwest Nort; Taylorsville (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

The Member Experience Leader at Young Mens Christian Association of Northwest Nort is responsible for increasing membership engagement, growth and retention by building authentic relationships and delivering excellent service to members, guests and program participants.

The role collaborates with wellness staff to create a welcoming orientation for new members and handles administrative duties including membership software inputs.

Qualifications

• Education & Qualifications: Associate degree, 2 years of related experience/training, or equivalent combination of education and experience required.
• Certifications & Skills: CPR/AED/First Aid/Emergency Oxygen certification required (or obtained within 30 days of hire). Computer proficiency and customer service experience required; bilingual skills preferred.
• Schedule & Availability: Ability to work flexible non-traditional hours including early mornings, evenings, and weekends as operational needs dictate.

Responsibilities

• Greet and assist all members, potential members and staff in a professional and friendly manner.
• Conduct tours with prospective members, explaining the benefits of membership, the YMCA mission, volunteer opportunities and financial assistance.
• Use Listen-First skills with health-seekers and other members to determine goals and connect them with appropriate staff, programs and small communities.
• Meet regularly with wellness staff to ensure that new members are scheduled for and attend new member uFit sessions.
• Address complaints in a courteous, timely manner. Effectively negotiate and resolve customer service issues.
• Process new member ID cards, issue guest passes and register members for services and programs.
• Respond to phone inquiries using YMCA best practices.
• Know the facility's emergency procedures and be prepared to act as the control center during emergency situations.
• Assist with the Annual Giving Campaign as directed.
• Be knowledgeable about program areas and share information with members.
• Be able to articulate the YMCA's mission, values and benefits.

Skills

Listen-First

Interpersonal skills

Verbal communication

DAXKO familiarity

Education

Associate degree, 2 years of related experience

CPR/AED/First Aid/Emergency Oxygen certification

Tools

DAXKO

Office software

Job description

The Member Experience Leader at Young Mens Christian Association of Northwest Nort is responsible for increasing membership engagement, growth and retention by building authentic relationships and delivering excellent service to members, guests and program participants.

The role collaborates with wellness staff to create a welcoming orientation for new members and handles administrative duties including membership software inputs.