Member Experience Champion

BJ's Wholesale Club; Mount Juliet (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k) plan

Stock purchase plan

Job summary

BJ’s Wholesale Club is seeking team members in Mount Juliet, TN to provide superior member service and maintain security procedures. You will participate in protection protocols, audits, and responsible for a safe, positive club environment.

Responsibilities include enforcing club policies, supporting merchandise protection, and delivering fast, friendly service while upholding GOLD standards and safety measures.

Qualifications

• Strong interpersonal skills and attention to detail.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• Age requirements vary by state.

Responsibilities

• Delivers superior member service by greeting, assisting and thanking members.
• Maintains merchandise protection procedures and shrink alert protocols.
• Audits Express Pay, BOPIC, curbside, and same-day delivery per procedures.
• Inspects bags and belongings at exit for security and safety.
• Follows BEST procedures to ensure accurate receipts and security.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Training and certification

Employment tenure

Job description

BJ’s Wholesale Club is seeking team members in Mount Juliet, TN to provide superior member service and maintain security procedures. You will participate in protection protocols, audits, and responsible for a safe, positive club environment.

Responsibilities include enforcing club policies, supporting merchandise protection, and delivering fast, friendly service while upholding GOLD standards and safety measures.