Membership Growth Specialist

BJ's Wholesale Club, Inc.; La Vergne (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Membership

Generous PTO

Health benefits

401(k) match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. in La Vergne, TN is seeking a front-line Member Services Associate to engage members, promote BJ’s programs, and process purchases, returns, and inquiries with a commitment to friendly, efficient service.

You will contribute to a positive store environment, meet sales goals for memberships, and uphold club policies. The role emphasizes teamwork, fast-paced problem-solving, and a welcoming attitude for all members and guests.

Qualifications

• Front line/customer service or sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC orders for members.
• Maintains all club policies and procedures.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer service

Sales experience

Results driven

Math skills

Computer proficiency

Job description

BJ’s Wholesale Club, Inc. in La Vergne, TN is seeking a front-line Member Services Associate to engage members, promote BJ’s programs, and process purchases, returns, and inquiries with a commitment to friendly, efficient service.

You will contribute to a positive store environment, meet sales goals for memberships, and uphold club policies. The role emphasizes teamwork, fast-paced problem-solving, and a welcoming attitude for all members and guests.