Member Experience Advocate

BJ's Wholesale Club; Louisville (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous PTO

Flexible health benefits

401(k) match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is hiring a Merchandise Protection Associate responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Team Members deliver on Gold standards and work with honesty, integrity and member-first service. The role requires standing, occasional lifting up to 30 lbs, and adherence to store policies.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, with state variations.

Responsibilities

• Delivers superior member service, including greeting, assisting and thanking all members promptly and professionally.
• Maintains merchandise protection procedures and shrink alert protocols.
• Reviews AP Alert Binder and verifies discrepancies as part of security standards.
• Audits Express Pay, self-checkout and other procedures per company rules.
• Inspects bags at exit and ensures store policies are followed.
• Regular, predictable attendance is required.

Skills

Customer service

Attention to detail

Smart handheld device

Training & certification

Employee tenure

Age requirements

Job description

BJ’s Wholesale Club is hiring a Merchandise Protection Associate responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Team Members deliver on Gold standards and work with honesty, integrity and member-first service. The role requires standing, occasional lifting up to 30 lbs, and adherence to store policies.