Member Service Representative

Blaze Credit Union; Saint Paul (MN); On-site; USD 34,715 - 40,639; Full time

Benefits offered by this job

Competitive wages

Low-cost medical, dental, and vision insurance

Quarterly bonuses

401(k) contribution

Tuition reimbursement

Generous vacation and sick time

Job summary

A financial institution is seeking a Member Service Representative to assist members over the phone with financial needs. The role involves handling calls and messages, processing transactions, and providing support for automated services. The ideal candidate will have at least three years of relevant experience, excellent communication abilities, and strong member service skills. Competitive wage and benefits offered, including health insurance and bonuses for extra Saturday shifts.

Qualifications

• Minimum of 36 months experience in a financial institution.
• Experience in a financial services industry call center is a plus.
• Reliability to work scheduled shifts.

Responsibilities

• Answer incoming telephone calls and electronic messages.
• Process transactions.
• Research and resolve member questions and disputes.
• Provide technical support for automated services.

Skills

Excellent member service skills

Excellent verbal and written communication skills

Problem-solving

Multitasking

Ability to work independently

Education

High School degree or GED

Job description

Join to apply for the Member Service Representative role at Blaze Credit Union.

Do you have at least three years of experience working in a Financial Institution and are ready to move your career in a new challenging direction? Blaze Credit Union has a great opportunity to join our Member Experience Center (Call Center) helping Members over the phone with their financial needs. This position is responsible for answering incoming telephone calls and electronic messages in a professional manner while ensuring the highest quality of member service. Our Member Experience Center positions are a first call resolution environment that offers a wide variety of responsibilities including processing transactions, researching and resolving member questions and disputes, along with providing technical support for our automated services. This is the perfect position for someone who is motivated to continue learning.

Responsibilities

• Answer incoming telephone calls and electronic messages in a professional manner.
• Process transactions.
• Research and resolve member questions and disputes.
• Provide technical support for automated services.

Qualifications

• Minimum of 36 months experience working in a financial institution required (experience in a financial services industry call center a plus).
• Minimum High School degree or GED required.
• Excellent member service skills.
• Reliability to work scheduled shifts.
• Excellent verbal and written communication skills.
• Ability to problem solve and multitask.
• Ability to work effectively in a diverse environment where change is routine and flexibility is required.
• Ability to work independently while displaying initiative.
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back.

Benefits

• Competitive wages.
• Saturday hours paid at 1.5x for hours worked.
• Eligible for bonus for working 7 or 10 Saturdays in a quarter.
• Exposure to multiple systems.
• Development opportunities through career pathways and ongoing training initiatives.
• Low‑cost medical (as low as $20 per paycheck), dental insurance, vision insurance.
• Quarterly bonuses, generous vacation and sick time hours, paid leave options.
• Up to 6% 401(k) contribution and tuition reimbursement.

We are committed to providing salary ranges for all open positions. The specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

The salary range for this position is: $25.20 - $29.50. This range reflects the base salary for this position. Additional benefits include low‑cost medical, dental and vision insurance, quarterly bonuses, generous vacation and sick time, paid leave options, up to 6% 401(k) contribution, and tuition reimbursement.

Our member service representative position is located at the administrative building in Falcon Heights. The role offers rotating shifts: Monday‑Thursday 8:00 am‑5:15 pm, Friday 8:00 am‑6:15 pm, and Saturdays 8:30 am‑12:15 pm.

Must be able to work Full Time and Saturday rotations (extended hours if needed). Blaze is currently offering a bonus for DNA experience for $5,500 paid over a 2‑year period, and $2,000 for non‑DNA experience paid over a 1‑year period for all branch and member experience center positions.

We are committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industry

Banking