Member Service Representative

Blaze Credit Union; Falcon Heights (MN); On-site; USD 34,715 - 40,639; Full time

Benefits offered by this job

Competitive wages

Bonus opportunities for Saturday work

Development opportunities through career pathways

Low-cost medical insurance

401k contribution

Job summary

A community-focused financial institution in Falcon Heights is seeking a full-time Member Service Representative. This role involves assisting members over the phone and providing excellent service. The ideal candidate will have a minimum of 3 years experience in a financial institution, strong communication skills, and the ability to work independently. This position offers competitive wages, bonuses for Saturday shifts, and a variety of benefits including medical, dental, and a 401k plan.

Qualifications

• Minimum of 36 months experience working in a financial institution required.
• Experience in a financial services industry call center is a plus.
• Ability to work effectively in a diverse environment.

Responsibilities

• Answer incoming telephone calls and electronic messages in a professional manner.
• Process transactions, research and resolve member questions and disputes.
• Provide technical support for automated services.

Skills

Excellent Member service skills

Excellent verbal and written communication skills

Ability to problem solve and multi-task

Reliability to work scheduled shifts

Education

Minimum High School degree or GED

Job description

Description

Do you have at least three years of experience working in a Financial Institution and are ready to move your career in a new challenging direction?

Blaze Credit Union has a great opportunity to join our Member Experience Center (Call Center) helping Members over the phone with their financial needs. This position is responsible for answering incoming telephone calls and electronic messages in a professional manner while ensuring the highest quality of member service. Our Member Experience Center positions are a first call resolution environment that offers a wide variety of responsibilities including processing transactions, researching and resolving member questions and disputes, along with providing technical support for our automated services. This is the perfect position for someone who is motivated to continue learning.

Must be able to work Full Time and Saturday rotations (extended hours if needed). Our Member Service Representative offers competitive wages plus time and a half for Saturdays worked, a bonus for working 7 or 10 Saturdays in a quarter, and eligibility for a company-wide Quarterly Team bonus.

The following locations have availability: Administrative building located in Falcon Heights. This position has rotating shifts Monday-Thursday 8:00 am-5:15 pm, Friday 8:00 am-6:15 pm, and Saturdays 8:30 am-12:15 pm.

Blaze is currently offering a bonus for DNA experience for $5,500 paid over a 2-year period, and $2,000 for non-DNA experience paid over a 1-year period for all branch and member experience center positions.

Requirements

Qualifications:

• Minimum of 36 months experience working in a financial institution required (working in a financial services industry call center a plus)
• Minimum High School degree or GED (required)
• Excellent Member service skills
• Reliability to work scheduled shifts
• Excellent verbal and written communication skills
• Ability to problem solve and multi-task
• Ability to work effectively in a diverse environment where change is routine and flexibility is required
• Ability to work independently while displaying initiative
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back

What’s in it for YOU:

• Competitive WAGES
• Saturday hours paid at 1.5x for hours worked
• Eligible for bonus for working 7 or 10 Saturdays in a quarter
• Exposure to multiple systems
• Development opportunities through CAREER pathways and ongoing training initiatives.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

The salary range for this position is: $25.20 - $29.50. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply.