Member Experience & Billing Specialist

MTA Solutions; Palmer (AK); On-site; USD 25,000 - 39,000; Full time

Job summary

MTA Solutions in Palmer, AK is seeking a full-time Member Experience Associate to handle customer payments, billing inquiries, and payment arrangements. You will support revenue protection and maintain positive member interactions at our Palmer HQ.

Responsibilities include processing payments, performing billing QA, handling outbound collections, and updating customer records with accuracy. Strong Excel knowledge and at least 1 year in customer service are required.

Qualifications

• 1 year experience in customer service.
• Pass Excel test (minimum acceptable score of 70%).
• Keystroke speed of 30 words per minute.

Responsibilities

• Responds to and researches customer payment inquiries and complaints, correcting misapplied payments.
• Stays current on MTA products, billing and collection guidelines.
• Performs service order QA and assist with posting, billing audits and revenue assurance.
• Takes payments over the phone and in person, negotiates payment arrangements per policy.
• Manages disconnect/reconnect processes and outbound collection calls as needed.

Skills

Customer service

Communication

Telephone etiquette

Detail-oriented

Team player

Tools

Excel

Job description

MTA Solutions in Palmer, AK is seeking a full-time Member Experience Associate to handle customer payments, billing inquiries, and payment arrangements. You will support revenue protection and maintain positive member interactions at our Palmer HQ.

Responsibilities include processing payments, performing billing QA, handling outbound collections, and updating customer records with accuracy. Strong Excel knowledge and at least 1 year in customer service are required.