Member Experience Specialist

Sam's Club; Billings (MT); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Job summary

Sam's Club in Billings, MT is hiring for a Member Frontline Services associate responsible for providing member service, processing purchases, and promoting store products and services. You will handle payments, returns, exchanges, and guide members on self-checkout technology while sustaining a safe, organized shopping environment.

As part of the team, you will assist with training, observe safety standards, and help resolve member concerns, ensuring a positive shopping experience for all

Qualifications

• Retail experience including operating front end equipment.
• Working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues.
• Maintain checkout area and process purchases.
• Assist with payments, returns, refunds, and exchanges per policy.
• Promote Sam's Club products and services.
• Guide members on self-service technology.
• Ensure safety and security in area.
• Assist with training Frontline Services associates.
• Execute emergency response procedures.
• Maintain organization of merchandise and zones.
• Follow safety standards and procedures.

Skills

Retail experience

Front end equipment operation

Mobile apps experience

Job description

Sam's Club in Billings, MT is hiring for a Member Frontline Services associate responsible for providing member service, processing purchases, and promoting store products and services. You will handle payments, returns, exchanges, and guide members on self-checkout technology while sustaining a safe, organized shopping environment.

As part of the team, you will assist with training, observe safety standards, and help resolve member concerns, ensuring a positive shopping experience for all