Member Experience & Benefits Educator

Brighton Marine; Boston (MA); Hybrid; USD 55,000 - 65,000; Full time

Job summary

A community support organization in Boston is seeking a Member Retention & Education Specialist to enhance member satisfaction and retention. Responsibilities include educating members about benefits, providing counseling, and collaborating with sales and marketing teams. The ideal candidate will have a Bachelor's degree and 1-3 years of relevant experience. Proficiency in Microsoft Office and CRM software is essential. This full-time role offers a hybrid work environment.

Qualifications

• Bachelor’s Degree preferred, with 1-3 years of marketing, customer service, or sales experience.
• Experience in local health care setting and familiarity with military environment required.
• Excellent interpersonal, sales, and phone skills required.

Responsibilities

• Educates members about Plan benefits and procedures.
• Counsels members on disenrollment affecting healthcare options.
• Assists sales team with inbound phone sales inquiries.

Skills

Interpersonal skills

Sales skills

Phone skills

Detail oriented

Excellent speaking

Excellent listening

Education

Bachelor’s Degree

Tools

Microsoft Office

Sugar CRM

SalesForce

Job description

A community support organization in Boston is seeking a Member Retention & Education Specialist to enhance member satisfaction and retention. Responsibilities include educating members about benefits, providing counseling, and collaborating with sales and marketing teams. The ideal candidate will have a Bachelor's degree and 1-3 years of relevant experience. Proficiency in Microsoft Office and CRM software is essential. This full-time role offers a hybrid work environment.