Member Experience Specialist – Benefits & Wellness

Cottingham & Butler; Davenport (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Job summary

Cottingham and Butler is seeking a Member Service Coordinator to guide members through benefit questions, resolve issues, and connect them with care and resources via phone, email and chat.

Ideal candidates have service-oriented experience in reception, scheduling, insurance verification, or healthcare and are committed to delivering a high-touch, supportive experience to participants in the wellness program.

Qualifications

• Experience in receptionist, scheduling, insurance verification, or healthcare environments.

Responsibilities

• Guide members through benefit questions, help resolve issues, and connect them with care and resources via phone, email, and chat.
• Support participants in the wellness program, answering questions and assisting with program-related needs.

Job description

Cottingham and Butler is seeking a Member Service Coordinator to guide members through benefit questions, resolve issues, and connect them with care and resources via phone, email and chat.

Ideal candidates have service-oriented experience in reception, scheduling, insurance verification, or healthcare and are committed to delivering a high-touch, supportive experience to participants in the wellness program.