Member Experience & Banking Solutions Specialist

Automatic Data Processing, Inc.; Milford (CT); On-site; USD 25,000 - 36,000; Full time

Job summary

Sikorsky Credit Union in Milford, CT is seeking a Member Service Representative to deliver exceptional member service while processing a wide range of transactions. The role supports branch goals and offers opportunity to educate members on bank products and services.

The position requires 1-2 years Teller experience, strong communication skills, and the ability to travel up to 75%. Licensing requirements include NMLS, Notary Public, and CT Producer License.

Qualifications

• High School Diploma or equivalent; some college coursework preferred.
• 1-2 years of experience working as a Teller.
• Knowledge of banking products and services with emphasis on Credit Union products.
• Excellent communication and interpersonal skills with keen attention to detail.
• Ability to travel up to 75%.
• NMLS Certification must be obtained and maintained.
• Notary Public must be obtained.
• State of CT Individual Producer License (Credit Insurance) must be obtained.

Responsibilities

• Accurately processes a broad variety of transactions while providing excellent member service in a timely manner.
• Achieves branch and individual production goals; cross-sells Credit Union products and services.
• Assists tellers with complex transactions as directed by Lead Teller/Branch Management.
• Serves as back up to staff in different branch locations when necessary.
• Promotes a positive work atmosphere and upholds core values of Service, Teamwork, Integrity and Responsibility.
• Keeps abreast of industry developments and regulatory changes.

Skills

Communication skills

Interpersonal skills

Multitasking

Mathematical skills

Education

High School Diploma or equivalent

Some college coursework

Job description

Sikorsky Credit Union in Milford, CT is seeking a Member Service Representative to deliver exceptional member service while processing a wide range of transactions. The role supports branch goals and offers opportunity to educate members on bank products and services.

The position requires 1-2 years Teller experience, strong communication skills, and the ability to travel up to 75%. Licensing requirements include NMLS, Notary Public, and CT Producer License.