Member Service Representative

Sikorsky Financial Credit Union, Inc.; Milford (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Sikorsky Credit Union in Milford, CT seeks a diligent Member Service Representative to process a broad range of transactions while building strong member relationships. The role requires knowledge of Credit Union products and proactive cross‑selling within a team‑friendly environment.

Ability to travel up to 75% and to obtain NMLS Certification, Notary Public, and CT Producer License is required. Competitive benefits and a supportive work culture are offered.

Qualifications

• High School Diploma or equivalent; some college preferred.
• 1-2 years Teller experience.
• Extensive knowledge of Credit Union products and services.
• Excellent communication and interpersonal skills; detail‑oriented.
• Must travel up to 75%; computer experience required.
• Must obtain NMLS Certification, Notary Public, and CT Producer License.

Responsibilities

• Process a broad variety of transactions accurately and with excellent member service.
• Meet branch production goals including opening/servicing accounts and loan applications.
• Assist tellers with complex transactions and back up staff at other branches.
• Promote core values and maintain professional relationships with members and vendors.
• Stay informed on industry developments and regulatory changes.

Skills

Communication skills

Multitasking

Interpersonal skills

Mathematical skills

Attention to detail

Education

High School Diploma or equivalent

Some college coursework

Tools

NMLS Certification

Notary Public

State CT Producer License(Credit Insurance)

Job description

Why Join the Sikorsky Credit Union Team?

Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!

If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.

Working at Sikorsky Credit Union has its benefits. You’ll enjoy an awesome work‑life balance, competitive pay, and an excellent benefits package that includes generous paid time off, paid holidays, medical/dental/vision coverage, company‑paid life and long‑term disability insurance, supplemental insurance plan options, 401(k) plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.

General Summary

The Member Service Representative provides excellent member service by accurately processing a broad variety of transactions while building and maintaining positive relationships with members. This person also educates, recommends and offers products and services that may be beneficial to our members.

Key Essential Responsibilities

• Accurately processes a broad variety of transactions while providing excellent member service in a timely manner.
• Accountable for achieving all branch and individual production goals established by senior management, including but not limited to: increasing membership, opening and servicing new and existing accounts, originating and closing home loan/consumer loan applications (home equity, auto, personal, credit card, etc.). Cross-sells other Credit Union products and services.
• Assists tellers with complex transactions as directed by Lead Teller/Branch Management.
• Serves as back up to staff in different branch locations when necessary.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co‑workers, management and vendors. Demonstrates the Credit Union’s core values of Service, Teamwork, Integrity and Responsibility.
• Keeps abreast of industry developments including, but not limited to, changes in regulation and technology.
• Ensures adherence to company policies and procedures and Banking/Credit Union regulations.
• Performs additional duties as required.

Essential Skills, Knowledge and Requirements

• High School Diploma or equivalent. Some college coursework is preferred.
• 1-2 years of experience working as a Teller.
• Knowledge of banking products and services with extensive knowledge of Credit Union products and services. Strong desire to achieve branch production goals.
• Excellent communication and interpersonal skills with keen attention to detail. Must be able to multitask and have strong mathematical skills.
• Ability to travel up to 75%.
• Computer experience.
• Must obtain and maintain the following license/commission: (Obtained Within 90 Days)
• NMLS Certification
• Notary Public
• State of CT Individual Producer License(Credit Insurance)

Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.