Member Service Representative

Sikorsky Financial Credit Union, Inc.; Stratford (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical/dental

401K with company match

Tuition reimbursement

Job summary

Sikorsky Credit Union in Connecticut seeks a Member Service Representative to deliver excellent member service while processing a wide range of transactions and building trusted relationships. The role involves promoting banking products and services, supporting branch goals, and maintaining accuracy and compliance in daily operations.

Travel up to 75% may be required for coverage across locations, with a strong emphasis on teamwork and customer care.

Qualifications

• 1–2 years of teller experience and strong customer service skills.
• Solid knowledge of banking products and services.
• Excellent communication and interpersonal skills with attention to detail.
• Able to travel up to 75% to cover multiple locations.
• Must obtain/maintain licenses: NMLS Certification, Notary Public, CT Producer License.

Responsibilities

• Process a broad variety of transactions with accuracy and great member service.
• Achieve branch and individual production goals and promote products.
• Assist tellers with complex transactions and support branch management.
• Back up staff at other locations as needed.
• Maintain professional communications and awareness of industry/regulatory changes.

Skills

Teller experience

Customer service

Banking products knowledge

Communication skills

Interpersonal skills

Multitasking

Mathematical skills

Attention to detail

Travel up to 75%

Education

High School Diploma or equivalent

Some college coursework

Job description

Why Join the Sikorsky Credit Union Team?

Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!

If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.

Working at Sikorsky Credit Union has its benefits. You’ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more!

General Summary

The Member Service Representative provides excellent member service by accurately processing a broad variety of transactions while building and maintaining positive relationships with members. This person also educates, recommends and offers products and services that may be beneficial to our members.

Key Essential Responsibilities

• Accurately processes a broad variety of transactions while providing excellent member service in a timely manner.
• Accountable for achieving all branch and individual production goals established by senior management, including but not limited to: increasing membership, opening and servicing new and existing accounts, originating and closing home loan/consumer loan applications (home equity, auto, personal, credit card, etc.). Cross-sells other Credit Union products and services.
• Assists tellers with complex transactions as directed by Lead Teller/Branch Management.
• Serves as back up to staff in different branch locations when necessary.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrates the Credit Union’s core values of Service, Teamwork, Integrity and Responsibility.
• Keeps abreast of industry developments including, but not limited to, changes in regulation and technology.
• Ensures adherence to company policies and procedures and Banking/Credit Union regulations.
• Performs additional duties as required.

Essential Skills, Knowledge and Requirements

• High School Diploma or equivalent. Some college coursework is preferred.
• 1-2 years of experience working as a Teller.
• Knowledge of banking products and services with extensive knowledge of Credit Union products and services. Strong desire to achieve branch production goals.
• Excellent communication and interpersonal skills with keen attention to detail. Must be able to multitask and have strong mathematical skills.
• Ability to travel up to 75%.
• Computer experience.
• Must obtain and maintain the following license/commission: (Obtained Within 90 Days)
• NMLS Certification
• Notary Public
• State of CT Individual Producer License(Credit Insurance)

Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.