Member Services Representative I – Banking & Support

Utah Community Credit Union (UCCU); Provo (UT, AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Utah Community Credit Union (UCCU) is seeking a customer-focused teller to assist members with a range of financial services. You will listen to needs, answer questions, and resolve issues promptly while maintaining accuracy and compliance.

In this role, you will process transactions, support account maintenance, and promote UCCU products that meet members’ financial goals. A strong foundation in math and communication is essential.

Qualifications

• High school diploma or equivalent required.
• Understanding of teller functions, bookkeeping, and UCCU products.
• Experience or ability to quickly learn credit union procedures and systems.

Responsibilities

• Serve members over the phone by listening, identifying needs, answering questions, and resolving concerns promptly.
• Recommend and cross-sell UCCU products and services aligned with members' financial needs; explain features and next steps.
• Perform account maintenance, openings, closures, and provide tools like check orders, debit/credit cards, and online banking access.
• Process member transactions including deposits, loan payments, withdrawals, transfers, cashier's checks, ACH, wires, and card payments.
• Follow verification procedures, prevent fraud, maintain accurate records, and comply with UCCU policies and required certifications.

Skills

Customer service

Communication

Math & bookkeeping

Teamwork

Education

High school diploma

Tools

10-key

Phone systems

Computer applications

Job description

Utah Community Credit Union (UCCU) is seeking a customer-focused teller to assist members with a range of financial services. You will listen to needs, answer questions, and resolve issues promptly while maintaining accuracy and compliance.

In this role, you will process transactions, support account maintenance, and promote UCCU products that meet members’ financial goals. A strong foundation in math and communication is essential.