Member Experience Associate - Front Desk (Flexible Hours)

Ymca; Denver (CO); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Free Membership

Health and Vision Care

Dental

Paid Time Off

Paid Holidays

Retirement Options

Employee Assistance Program

Program Discounts

Job summary

The YMCA of Metro Denver is hiring an Experience Representative at the Southwest YMCA location. You’ll greet members, answer questions, and help guests find programs and resources that fit their goals, creating a welcoming environment.

You’ll conduct member tours, process applications, and support membership growth while ensuring safety and cleanliness. Flexible schedules include early mornings, occasional evenings and weekend events like Kids Night Out, with training provided.

Qualifications

• Minimum age 18.
• High school diploma or GED required.
• Prefer 1+ years of relevant experience in customer service or front desk roles.
• Ability to interact positively with diverse populations.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet and engage members, guests, and visitors in a caring, inclusive way.
• Provide information about membership options, programs, and services.
• Handle member check-ins and inquiries, process applications, and enter data accurately.
• Support program registration, outreach, tours, and community outreach to grow membership.
• Ensure building safety, cleanliness, and welcoming environment; may act as manager on duty.

Skills

Customer service

Communication

Multitasking

Teamwork

People skills

Education

High school diploma or GED

Tools

Basic computer skills

CPR Certification

First Aid Certification

Job description

The YMCA of Metro Denver is hiring an Experience Representative at the Southwest YMCA location. You’ll greet members, answer questions, and help guests find programs and resources that fit their goals, creating a welcoming environment.

You’ll conduct member tours, process applications, and support membership growth while ensuring safety and cleanliness. Flexible schedules include early mornings, occasional evenings and weekend events like Kids Night Out, with training provided.