Representative I Experience

Ymca; Denver (CO); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Free Membership

Health and Vision Care

Dental

Paid Time Off

Paid Holidays

Retirement Options

Employee Assistance Program

Program Discounts

Job summary

The YMCA of Metro Denver is hiring an Experience Representative at the Southwest YMCA location. You’ll greet members, answer questions, and help guests find programs and resources that fit their goals, creating a welcoming environment.

You’ll conduct member tours, process applications, and support membership growth while ensuring safety and cleanliness. Flexible schedules include early mornings, occasional evenings and weekend events like Kids Night Out, with training provided.

Qualifications

• Minimum age 18.
• High school diploma or GED required.
• Prefer 1+ years of relevant experience in customer service or front desk roles.
• Ability to interact positively with diverse populations.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet and engage members, guests, and visitors in a caring, inclusive way.
• Provide information about membership options, programs, and services.
• Handle member check-ins and inquiries, process applications, and enter data accurately.
• Support program registration, outreach, tours, and community outreach to grow membership.
• Ensure building safety, cleanliness, and welcoming environment; may act as manager on duty.

Skills

Customer service

Communication

Multitasking

Teamwork

People skills

Education

High school diploma or GED

Tools

Basic computer skills

CPR Certification

First Aid Certification

Job description

Schedule:This is a full-time opening position at the Southwest location with a regular schedule of: 5:15 AM – 1:15 PMTo support program and team needs, this position also requires some schedule flexibility, including:Up to four shifts per month from 9:00 AM – 5:00 PM in place of the regular opening shift.Participation in Kids Night Out (KNO) once per month, typically held on a Saturday from 5:00 PM – 9:00 PM.Candidates should be comfortable with the early-morning opening schedule and able to meet these recurring schedule requirements.At the YMCA, we believe that strengthening community starts with you. We’re looking for a warm, energetic Experience Representative who loves connecting with people, creating a welcoming atmosphere, and helping every member feel like they belong.About the RoleAs an Experience Representative, you’ll be the first friendly face our members see when they walk through the door. You’ll support the Y’s mission by building genuine relationships, answering questions, and helping members find the programs and resources that best fit their goals.What You’ll DoGreet and engage with members, guests, and community visitors in a caring and inclusive way.Provide information about membership options, programs, and services.Handle member check-ins, program and membership inquiries.Support membership growth through outreach, tours, and positive member experiences.Oversee and manage, Southwest YMCA's Kids Night Out ProgramWork closely with the team to ensure the Y remains a clean, safe, and welcoming environment for all.What You BringA genuine passion for people and community connection.Strong communication and customer service skills.Ability to multitask in a busy environment while staying positive and composed.Comfort using basic computer systems for member accounts.Prior customer service or front desk experience is a plus — but we’ll provide training!Why Join the Y?Free YMCA membership for you (and often your household!)Opportunities for growth and learning in a supportive, values-driven environment.Be part of a mission-focused team making a real impact in your community.Our Values in ActionEvery day, we practice Caring, Honesty, Respect, and Responsibility — because at the Y, we don’t just welcome members; we welcome neighbors, families, and friends.Ready to make a difference every day?Apply today and help us build a stronger, healthier community — together.POSITION SUMMARYUnder the direction of the Experience Director, the Representative will be point of contact for prospective new members, current members and guests. The incumbent will handle membership sales and administrative items while demonstrating enthusiasm to members and guests. The Representative works alongside the YMCA Center team to deliver world-class customer service and relationship building skills to create a welcoming environment at the YMCA. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA.OUR PATHFor 150 years, the YMCA of Metro Denver has been more than a place - it is a movement that lifts spirit, mind and body for all. Our direction is clear: Elevate Lives and Rise Together. Grounded by our mission and strengthened by the global YMCA movement we will elevate our people, purpose, partnerships and promise.ESSENTIAL FUNCTIONSInterdepartmental collaboration to ensure facility/programs are meeting member’s needsDevelops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the memberConducts membership tours, enrolls new members and processes/reviews member applications, including performing/reviewing data entry on all membership requestsAssists Experience Director with member phone calls, emails, surveys and marketing effortsAssists members and participants with program registration, answers inquiries, including member concerns and provides information on membership and programsCirculates throughout the building to ensure safety of users and security of buildingMay act as manager on duty if assignedCarry out daily tasks related directly to the position’s scope and responsibilityWORK ENVIRONMENT & PHYSICAL DEMANDSPhysical demands described here are representative of those needed to successfully perform the essential functions of this job; reasonable accommodation can be made to enable individuals with disabilities to perform essential functionsRegularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.Frequently required to sit, reach and must be able to move around the work environmentOccasionally lift and/or move up to 20 poundsSpecific vision abilities required by this job include close vision, distance vision, and focusNoise level in the work environment is usually moderateYMCA CHILD ABUSE PREVENTION & RISK MANAGEMENTThe YMCA is committed to the safety and well-being of all children and vulnerable individuals. As part of our commitment to child abuse prevention and Praesidium accreditation standards, all employees are required to comply with YMCA abuse prevention policies, including screening, training, supervision, and reporting requirements.QUALIFICATIONSMinimum age 18High school diploma or GED requiredPrefer 1+ years of relevant experience preferably in a YMCA or other nonprofit agencyPrefer knowledge of, and previous experience with, diverse populationsMust be adaptable, have high ownership and strong work ethicCommitment to shared accountability, teamwork, and creative leadershipDemonstrate an ability to interact positively with people; perform several duties simultaneously and take the initiative to solve participant problemsUnderstanding the mission and purpose of the YMCA and roles of volunteers and staffMust be able to work flexible hours including evenings, weekends, holidays as neededCPR and First Aid certifications required within 30 days of hireBENEFITSHealth and Vision CareDentalGenerous Retirement Contribution Options -Includes company contribution of 10% once eligibility is metPaid Time offPaid Sick LeavePaid HolidaysFree MembershipProgram DiscountsEmployee Assistance Program