Member Experience Associate | Free Gym Membership

ComForCare Home Care (Raleigh, NC); Cedar Rapids (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative in Cedar Rapids to deliver exceptional member experiences and support new member sign-ups and inquiries. You will greet guests, assist with tours, and handle front desk tasks with a friendly, professional approach.

The role emphasizes strong communication, listening, problem-solving, and diplomacy to resolve member questions and maintain a welcoming environment for all visitors and members.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Listening

Diplomacy

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative in Cedar Rapids to deliver exceptional member experiences and support new member sign-ups and inquiries. You will greet guests, assist with tours, and handle front desk tasks with a friendly, professional approach.

The role emphasizes strong communication, listening, problem-solving, and diplomacy to resolve member questions and maintain a welcoming environment for all visitors and members.