Bilingual Member Services Rep – Gym Front Desk

Planet Fitness; Athens (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to warmly greet members, process memberships, and support day-to-day operations at our Athens, OH club. The MSR will handle inquiries, assist in sign-ups, and maintain a clean, welcoming environment consistent with our Judgement Free Zone culture.

The role emphasizes exceptional customer service, teamwork, and on-site presence, with bilingual English/Spanish encouraged to apply.

Qualifications

• Must be 18 years of age or older.
• On-site work only; this is not remote.
• CPR/AED certification within required timeframes.
• Tanning certification within required timeframes.
• Reliable, punctual and professional in interactions with members and staff.

Responsibilities

• Greet members, guests and prospective members professionally to create a positive experience.
• Explain membership options and assist with tours and sign-ups.
• Process new memberships, cancellations and payments accurately.
• Answer phones and manage front desk tasks efficiently.
• Maintain club cleanliness and safety throughout the shift.

Skills

Customer service

On-site availability

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to warmly greet members, process memberships, and support day-to-day operations at our Athens, OH club. The MSR will handle inquiries, assist in sign-ups, and maintain a clean, welcoming environment consistent with our Judgement Free Zone culture.

The role emphasizes exceptional customer service, teamwork, and on-site presence, with bilingual English/Spanish encouraged to apply.