Member Experience Associate — Evenings & Weekends

Mt. Washington Pediatric Hospital; Waukee (IA); On-site; USD 15,000 - 18,000; Part time

Job summary

Waukee Family YMCA in Waukee, IA is seeking a part-time Member Services Assistant to greet guests, answer questions, and promote YMCA programs.

The role requires the ability to read, write, perform simple math, cash handling, and basic computer skills. CPR/First Aid/AED certification is required prior to starting, with Child Abuse Prevention Training provided if hired. Shifts include Thursday 5-9 PM and Saturday 10-6 PM.

Qualifications

• Read, write, and perform simple mathematical functions.
• Must be at least 16 years old.
• Minimum 6 months of work experience that involved cash handling.
• Current CPR/First Aid/AED Certification prior to starting.
• Child Abuse Prevention Training prior to starting if hired.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct tours responsive to the needs of prospective members; performs basic member and program transactions.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains lobby appearance and ensures safety measures are in place.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Skills

Cash handling

Basic computer skills

Math basics

Customer service

Job description

Waukee Family YMCA in Waukee, IA is seeking a part-time Member Services Assistant to greet guests, answer questions, and promote YMCA programs.

The role requires the ability to read, write, perform simple math, cash handling, and basic computer skills. CPR/First Aid/AED certification is required prior to starting, with Child Abuse Prevention Training provided if hired. Shifts include Thursday 5-9 PM and Saturday 10-6 PM.