Member Experience Coordinator (Evenings/Weekends)

Greater Green Bay YMCA; Green Bay (WI); On-site; USD 19,000 - 25,000; Part time

Job summary

The Greater Green Bay YMCA seeks a friendly Member Service Associate to serve as the first point of contact for members and guests, delivering exceptional customer service in person, by phone, and online.

You will process registrations and payments in Daxko, verify check-ins, assist with programs and promotions, and help maintain a welcoming, safe facility that supports engagement and retention.

Qualifications

• High school diploma or equivalent.
• Minimum six months of experience in customer service, sales, or administrative support preferred.
• Strong administrative, organizational, and computer skills with keen attention to detail.

Responsibilities

• Deliver outstanding customer service by greeting and engaging members and guests in a friendly and professional manner, responding promptly to inquiries and concerns to create a welcoming and supportive environment.
• Accurately process membership and program transactions by completing registrations, payments, and adjustments in Daxko, ensuring financial accuracy and compliance to maintain trust and operational integrity.
• Maintain secure facility access by verifying member check-ins, enforcing scan-in procedures, and monitoring entry points to ensure safety and proper building use.
• Conduct engaging facility tours by sharing information about YMCA programs, services, and membership benefits to connect prospective members with opportunities that meet their goals and interests.
• Support member engagement and retention by initiating courtesy calls, assisting with promotions, and following up on member alerts or account concerns to build long-term relationships and encourage continued participation.
• Ensure safety, security, and compliance by following YMCA policies, responding to emergencies, and documenting incidents accurately to protect members, staff, and property.
• Collaborate with cross-departmental teams by communicating program updates, membership policies, and payment details to ensure seamless service and operational consistency.
• Promote YMCA mission and community impact by sharing fundraising opportunities and encouraging member participation in initiatives that support the Y’s charitable goals.

Skills

Customer service

Communication

Attention to detail

Administrative skills

Sales support

Education

High school diploma or equivalent

Tools

Daxko

Job description

The Greater Green Bay YMCA seeks a friendly Member Service Associate to serve as the first point of contact for members and guests, delivering exceptional customer service in person, by phone, and online.

You will process registrations and payments in Daxko, verify check-ins, assist with programs and promotions, and help maintain a welcoming, safe facility that supports engagement and retention.