Member Relations Pro — Evenings & Weekends

Crossroads-Ymca-; Schererville (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

The Crossroads YMCA in Schererville is seeking a Member Relations Champion to create a welcoming, safe environment for members and guests while delivering exceptional service. You will manage front-line member interactions, handle check-ins, and support tours to promote membership upgrades and community connections.

Ideal candidates bring strong customer service, CRM experience, and the ability to work evenings and weekends.

Qualifications

• Minimum 12 months of job-related experience.
• Excellent interpersonal, communication, and problem-solving skills.
• Adept computer skills with CRM experience.

Responsibilities

• Greet, engage, and assist members, guests, and staff with a positive approach.
• Handle check-ins, membership inquiries, and facility tours.
• Resolve escalated member concerns in a calm, solution-focused manner.
• Support onboarding and training of new staff and assist with program connections.

Skills

Interpersonal skills

Communication

Problem-solving

CRM experience

Customer service

Leadership

Tools

CRM software

Job description

The Crossroads YMCA in Schererville is seeking a Member Relations Champion to create a welcoming, safe environment for members and guests while delivering exceptional service. You will manage front-line member interactions, handle check-ins, and support tours to promote membership upgrades and community connections.

Ideal candidates bring strong customer service, CRM experience, and the ability to work evenings and weekends.