Member Relations Attendant

Crossroads-Ymca-; Schererville (IN); On-site; USD 15,000 - 21,000; Part time

Job summary

Crossroads YMCA is hiring a Member Relations Attendant to deliver exceptional service and create a welcoming environment for all members and staff.

The role supports membership engagement, check-in procedures, and safety guidelines while promoting membership options and program connections. Experience in customer service and CRM tools is preferred, with a 15+ age requirement and at least 18 hours per week.

Qualifications

• Previous customer service, sales or related experience preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Adept computer skills with CRM experience.

Responsibilities

• Greet and assist all members, guests, and staff with a smile and relationship-ready manner.
• Monitor member areas and ensure safety policies are followed.
• Explain membership options and perks to prospective members and upgrade/upsell when appropriate.
• Support member engagement strategies and retention efforts.
• Conduct tours with a goal to exceed tour-to-join benchmarks.
• Maintain a welcoming, inclusive environment and respond to issues promptly.

Skills

Customer service

Sales experience

Interpersonal skills

CRM experience

Communication

Tools

CRM software

Job description

Pay starts at $13.25 per hour and up based on experience.Be the First Smile Members See—Join Our YMCA Team!Looking for talented and motivated individuals who have availability for our closing shifts!POSITION SUMMARY: This position supports the work of the Crossroads YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Member Relations Attendant is responsible for delivering legendary customer service, ensuring a safe and welcoming environment, monitoring member areas, and supporting member engagement strategies. This role serves as a front-line representative of the YMCA mission and values, actively contributing to a positive and inclusive member experience.ESSENTIAL FUNCTIONS:Effectively model and communicate the mission, vision, and values of the Crossroads YMCA.Greet and assist all members, guests, and staff with a smile and relationship ready manner. Exceed member expectations by being customer obsessed.Ensuring all members, guests, and staff are checking in properly to enforce Crossroads YMCA safety guidelines and policies.Implement member service and engagement strategies that support and encourage the recruitment of new members and the retention of existing members in a welcoming environment.Support our members’ goals by facilitating connections, linking members to other members and or programs/interests.Communicate membership options and perks to prospective members and existing members to upgrade/upsell membership to increase retention.Build relationships, by proactively getting to know members beyond high-level greetings and well wishes and seek to understand their needs.Conduct cause-driven tours with a goal to exceed tour-to-join closing rate benchmarks.Inform members of account alerts in a professional and respectful manner.Inform supervisor/director of unusual situations or unresolved issues in a timely manner.Apply all YMCA policies dealing with membership services.Know emergency procedures and be able to demonstrate them, providing a safe environment.Attend meetings and trainings as assigned. Participate in special events as assigned.Be knowledgeable and supportive of the YMCA annual support campaign.Complete all required compliance and professional development training annually or as assigned.Support other duties as assigned to meet the needs of the branch and department.QUALIFICATIONS:Must be at least 15 years of age or older.Minimum required 18 hours worked per week or minimum 3 shifts per week.Previous customer service, sales or related experience preferred.Excellent interpersonal, communication, and problem-solving skills.Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.Adept computer skills with CRM experience.WORK ENVIRONMENT & PHYSICAL DEMANDS:Visual, auditory, and verbal ability to communicate effectively.Must have high level of alertness, concentration, and initiative.Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.Work environment involves frequent computer use with standing and some sitting, requiring sustained attention to detail and focus. Regular movement is encouraged to support ergonomic well-being.Maintain a neat and professional appearance at all times.