Member Experience Specialist

Hawaii State Federal Credit Union; Honolulu (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

401(k) retirement

Transit subsidy

Wellness programs

Tuition assistance

Career growth

Job summary

Hawaii State Federal Credit Union is seeking a Member Associate to be the first point of contact for members, delivering friendly, personalized service and guiding them through everyday banking needs.

You will process transactions, support new accounts, and help members navigate online and mobile banking, digital payments, and self-service options, contributing to a positive, efficient member experience.

Qualifications

• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Responsibilities

• Create exceptional member experiences by delivering friendly, personalized, and efficient service in every interaction.
• Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
• Build strong relationships by understanding member needs and providing thoughtful solutions and support.
• Process transactions accurately while maintaining high standards of operational excellence, security, and cash handling integrity.
• Proactively identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
• Support branch goals by contributing to a collaborative, high-performing team environment.

Skills

Professional appearance

Math skills

Touch typing

Verbal communication

Written communication

Computer literacy

Equipment operation

Job description

Hawaii State Federal Credit Union is seeking a Member Associate to be the first point of contact for members, delivering friendly, personalized service and guiding them through everyday banking needs.

You will process transactions, support new accounts, and help members navigate online and mobile banking, digital payments, and self-service options, contributing to a positive, efficient member experience.