Member Experience Associate - Digital Banking & Growth

Hawaii-State-Federal-Credit-Union; Mililani Town (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Competitive compensation

Full health coverage

PTO & holidays

401(k) with employer match

Transportation subsidy

Growth opportunities

Job summary

Hawaii State Federal Credit Union in Mililani Town is seeking a Member Associate to be the first contact for members, delivering friendly service and guiding them through our digital banking tools.

This role offers opportunities for skill development, a strong team culture, and benefits such as comprehensive health coverage, paid time off, and a supportive career path within the branch network.

Qualifications

• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Responsibilities

• Create exceptional member experiences by delivering friendly, personalized, and efficient service in every interaction.
• Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
• Build strong relationships by understanding member needs and providing thoughtful solutions and support.
• Process transactions accurately while maintaining high standards of operational excellence, security, and cash handling integrity.
• Proactively identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
• Support branch goals by contributing to a collaborative, high-performing team environment.

Skills

Customer service

Communication skills

Math skills

Typing speed

Computer literacy

Professional appearance

Job description

Hawaii State Federal Credit Union in Mililani Town is seeking a Member Associate to be the first contact for members, delivering friendly service and guiding them through our digital banking tools.

This role offers opportunities for skill development, a strong team culture, and benefits such as comprehensive health coverage, paid time off, and a supportive career path within the branch network.