Member Experience Associate — Part-Time with Career Growth

Hawaii State Federal Credit Union; Honolulu (HI); On-site; USD 39,000 - 49,000; Part time

Benefits offered by this job

Health coverage

Paid time off

401(k) retirement savings

Transportation subsidy

Wellness programs

Tuition assistance

Job summary

Hawaii State Federal Credit Union is seeking a part-time Member Associate to be the first point of contact for members, delivering friendly, efficient service and guiding them through digital banking options. The role offers opportunities for skill development in financial services and relationship building within HSFCU’s friendly, team-oriented environment.

As a Part-Time position (20+ hours), you will contribute to daily transactions, support customers in accessing online and mobile banking,

Qualifications

• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Responsibilities

• Create exceptional member experiences by delivering friendly, personalized, and efficient service in every interaction.
• Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
• Build strong relationships by understanding member needs and providing thoughtful solutions and support.
• Process transactions accurately while maintaining high standards of operational excellence, security, and cash handling integrity.
• Proactively identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
• Support branch goals by contributing to a collaborative, high-performing team environment.

Skills

Math skills

Touch typing

Verbal communication

Written communication

Computer skills

Job description

Hawaii State Federal Credit Union is seeking a part-time Member Associate to be the first point of contact for members, delivering friendly, efficient service and guiding them through digital banking options. The role offers opportunities for skill development in financial services and relationship building within HSFCU’s friendly, team-oriented environment.

As a Part-Time position (20+ hours), you will contribute to daily transactions, support customers in accessing online and mobile banking,