Member Experience Associate

Taymax Group; Hawaiian Gardens (CA); On-site; USD 25,000 - 26,000; Full time

Job summary

Taymax Group, LP, a multi-unit Planet Fitness franchisee, invites energetic individuals to join as Member Services Representatives at our Hawaiian Gardens club. You will greet guests, handle front desk tasks, sign up new members, assist with account updates, and help maintain a clean, welcoming environment in a fast-paced fitness setting.

We value reliability, a positive attitude, teamwork, and strong customer service skills to support our members and guests while delivering the Judgement Free

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones, check members in, take tours, signup new members with rates and payments, assist Club Manager with drawer counts.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and professionally.
• Assist in keeping the club clean and organized; complete daily tasks within the first hour of shift and conduct routine checks.
• Perform other duties as needed based on club requirements.

Skills

Customer service

Basic computer skills

Punctuality

Team player

Positive attitude

Diplomacy

Active listening

Problem solving

Professional communication

Education

High School diploma/GED

Job description

Taymax Group, LP, a multi-unit Planet Fitness franchisee, invites energetic individuals to join as Member Services Representatives at our Hawaiian Gardens club. You will greet guests, handle front desk tasks, sign up new members, assist with account updates, and help maintain a clean, welcoming environment in a fast-paced fitness setting.

We value reliability, a positive attitude, teamwork, and strong customer service skills to support our members and guests while delivering the Judgement Free