Member Experience Specialist - Gym Front Desk

Vantage North Monroe, LLC; Tallahassee (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Taymax Group, LP, a Planet Fitness multi-unit franchisee, is seeking a friendly Member Services Representative in Tallahassee to welcome members and guests, answer phones, sign up new members, and process payments while maintaining a positive, professional demeanor.

You will assist in tours, update member accounts, support the Club Manager, help keep the club clean, and contribute to a welcoming Judgement Free Zone environment that helps members stay engaged and motivated to reach their fitness

Qualifications

• Must be 18 years or older.
• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently and in a team.
• Positive, upbeat attitude and passion for fitness and health.
• Exceptional customer service skills; interact positively with members and co-workers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and professional conduct.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check members in, give tours, sign up new members and calculate rates.
• Facilitate updates to member accounts.
• Respond to questions and concerns promptly and escalate when needed.
• Maintain club cleanliness and complete daily tasks within the first hour of shift.
• Assist in other duties based on club needs.

Skills

Customer service

Communication

Teamwork

Punctuality

Basic computer skills

Attention to detail

Education

High School diploma/GED

Tools

POS system

Job description

Taymax Group, LP, a Planet Fitness multi-unit franchisee, is seeking a friendly Member Services Representative in Tallahassee to welcome members and guests, answer phones, sign up new members, and process payments while maintaining a positive, professional demeanor.

You will assist in tours, update member accounts, support the Club Manager, help keep the club clean, and contribute to a welcoming Judgement Free Zone environment that helps members stay engaged and motivated to reach their fitness