Member Experience Associate - Fitness Club

Taymax Group; Costa Mesa (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

Taymax Group, a large Planet Fitness franchisee, is hiring a Member Services Representative for the Costa Mesa club. You will provide a high level of customer service to members, guests, and prospective members, handling front desk duties, sign-ups, and tours.

The role requires a friendly, reliable, and professional attitude, with the ability to work as part of a team and maintain a clean, welcoming environment for all visitors.

Qualifications

• Must be 18 years or older.
• High School diploma or GED required.
• Customer service background preferred.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system and assist with sign-ups and rate calculations.
• Take prospective members on tours and explain pricing and memberships.
• Maintain club cleanliness and assist in daily tasks and incidentals.

Skills

Customer service

Communication

Teamwork

Punctuality

Reliability

Positive attitude

Empathy

Problem solving

Diplomacy

Basic computer skills

Education

High School diploma / GED

Job description

Taymax Group, a large Planet Fitness franchisee, is hiring a Member Services Representative for the Costa Mesa club. You will provide a high level of customer service to members, guests, and prospective members, handling front desk duties, sign-ups, and tours.

The role requires a friendly, reliable, and professional attitude, with the ability to work as part of a team and maintain a clean, welcoming environment for all visitors.