Member Experience Associate - Fitness Club Front Desk

Saber Fitness HG, LLC; Hawaiian Gardens (CA); On-site; USD 25,000 - 26,000; Full time

Job summary

Taymax Group, LP operates Planet Fitness clubs and is seeking a Member Services Representative in Hawaiian Gardens, CA. You will greet members, assist callers, sign up new members, and support the club manager with daily tasks to ensure a welcoming, efficient experience for all guests.

Responsibilities include front desk duties, tours for prospective members, processing monthly payments, maintaining club cleanliness, and escalating issues as needed.

Qualifications

• Customer service background preferred.
• High School diploma or GED required.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude and a passion for fitness.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones, checking members in, and signing up new members.
• Assist in counting cash and managing the drawer as needed.
• Update member accounts and respond to questions or concerns promptly.
• Maintain club cleanliness and complete daily tasks within the first hour of shift.
• Perform other duties as required by club needs.

Skills

Customer service

Front desk

Phone etiquette

Sales of memberships

Team player

Punctuality

Problem solving

Diplomacy

Education

High School diploma/GED

Job description

Taymax Group, LP operates Planet Fitness clubs and is seeking a Member Services Representative in Hawaiian Gardens, CA. You will greet members, assist callers, sign up new members, and support the club manager with daily tasks to ensure a welcoming, efficient experience for all guests.

Responsibilities include front desk duties, tours for prospective members, processing monthly payments, maintaining club cleanliness, and escalating issues as needed.