Member Experience Ambassador — Service Desk

Dow-Credit-Union; Midland (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

quarterly and annual incentives

medical

dental

vision

a 401(k) plan

paid holidays

paid time off (PTO)

Job summary

Dow Credit Union is seeking a Service Desk Representative/Greeter to be the first point of contact for members and visitors. You will greet people professionally, connect them to the right team, and assist with basic financial questions and transactions, while maintaining a welcoming environment.

This full-time role offers starting pay of $15.50 per hour, with benefits including medical, dental, vision, a 401(k), paid holidays, and PTO. Training is provided to ensure top-notch member service.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills across channels.
• Ability to remain calm under pressure and protect confidential information.
• Up to six months of customer service experience preferred.

Responsibilities

• Greet and engage members/visitors with a professional and friendly demeanor.
• Connect visitors to the appropriate person or department and inform them about wait times and options.
• Communicate through face-to-face, email, phone, written, and video channels.
• Assist with ATM transactions, coin machine operations, and general inquiries.
• Perform administrative tasks such as maintaining reports, sorting mail, and handling member documents.
• Participate in the Quick Response Team and assist in emergencies; training includes first aid, CPR, AED, weather/accident protocols.

Skills

Strong communication

Calm under pressure

Confidential information handling

Customer service

Education

High school diploma or equivalent

Tools

Multi-line phone systems

Scanners

Computers

Job description

Dow Credit Union is seeking a Service Desk Representative/Greeter to be the first point of contact for members and visitors. You will greet people professionally, connect them to the right team, and assist with basic financial questions and transactions, while maintaining a welcoming environment.

This full-time role offers starting pay of $15.50 per hour, with benefits including medical, dental, vision, a 401(k), paid holidays, and PTO. Training is provided to ensure top-notch member service.