Member Experience Ambassador

BJ's Wholesale Club, Inc.; Port Saint Lucie (FL); On-site; USD 15,000 - 21,000; Full time

Job summary

BJ's Wholesale Club in Port Saint Lucie, FL is seeking a Loss Prevention Associate to protect merchandise and deliver exceptional member service. You will monitor entrances and exits, perform routine checks, and collaborate with team members to uphold store policies.

The role requires strong interpersonal skills, attention to detail, basic math, and the ability to use a smart handheld device. Training and certifications are provided, and you should be at least 18 years old.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Monitors member and visitor traffic entering and exiting the club.

Skills

Interpersonal skills

Attention to detail

Basic math skills

Smart handheld device

Education

None

Tools

Smart handheld device

Job description

BJ's Wholesale Club in Port Saint Lucie, FL is seeking a Loss Prevention Associate to protect merchandise and deliver exceptional member service. You will monitor entrances and exits, perform routine checks, and collaborate with team members to uphold store policies.

The role requires strong interpersonal skills, attention to detail, basic math, and the ability to use a smart handheld device. Training and certifications are provided, and you should be at least 18 years old.