Member Experience Ambassador

Greater Austin YMCA; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Greater Austin YMCA is seeking a Welcome Center Team Member to serve as the first friendly face for members, guests, and program participants. You will greet people, answer questions, and provide information about programs and schedules at the Welcome Center.

Responsibilities include assisting with tours, handling routine membership tasks, and maintaining a welcoming environment that reflects the YMCA's values.

Qualifications

• Experience in customer service.
• Bilingual Spanish skills are a plus.
• Ability to work as part of a team.
• Strong communication and listening skills.
• Commitment to belonging and inclusive service.
• Growth mindset and willingness to learn.
• Self-development and seeking new challenges.
• Customer-focused with a friendly demeanor.

Responsibilities

• Greet and actively engage each member/guest as they enter the YMCA.
• Occasionally open or close the facility and handle key-holding duties.
• Provide excellent service to members, guests, and program participants by phone or in person to support retention.
• Conduct cause-driven tours to potential new members and listen-first during tours.
• Follow and lead branch protocols for prospective members.
• Stay informed about branch activities and schedules to provide exceptional service.
• Address and resolve membership concerns; inform supervisor of unresolved issues.
• Reconcile end-of-shift money from memberships, merchandise, and registrations.
• Promote the YMCA's values, mission, wellness philosophy, and community role.
• Model the Y's mission, vision, and values for participants, members, staff, and guests.
• Represent the Y as an ambassador and accurately communicate our work and culture.
• Perform additional duties as assigned.

Skills

Customer Service

Bilingual Spanish

Team Player

Communicates Effectively

Fosters Belonging

Growth Mindset

Self-Development

Customer Focused

Job description

Greater Austin YMCA is seeking a Welcome Center Team Member to serve as the first friendly face for members, guests, and program participants. You will greet people, answer questions, and provide information about programs and schedules at the Welcome Center.

Responsibilities include assisting with tours, handling routine membership tasks, and maintaining a welcoming environment that reflects the YMCA's values.