Welcome Center Associate (PT, $15.00/hr)

Southern District YMCA; Exeter, Northern (NH, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Southern District YMCA in Exeter, NH seeks an energetic Welcome Center team member to greet members and serve as the primary contact for information inquiries. This role emphasizes excellent customer service, relationship building, and a welcoming environment for diverse participants.

Responsibilities include handling membership concerns, assisting with programs, answering questions by phone or in person, and adhering to YMCA policies.

Qualifications

• Minimum 1 year of customer service experience.
• Superior interpersonal and communications skills required.
• Ability to communicate effectively with diverse groups of people.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide excellent customer service to members, guests, and program participants in person and by phone.
• Build relationships with members and help connect them with YMCA programs and other members.
• Resolve membership concerns and inform supervisor of unresolved issues.
• Follow YMCA policies for member services and safety procedures.
• May monitor locker rooms and respond to emergencies as needed.

Skills

Customer service

Interpersonal communication

Problem solving

Diversity awareness

Basic computer skills

Sales experience

Job description

Description

The Southern District YMCA located in Exeter is looking for an energetic, outgoing, customer service driven individual to join our Welcome Center Team. This is a great opportunity where you will greet members and serve as the primary point of contact for all information inquiries.

Available Schedule:

Must be able to work Tue–Th 2pm-8pm, Fr 2pm-6pm with 1 weekend shift.

Additional hours are often available.

Essential Functions

• Provide excellent customer service to members, guests, and program participants both in person and by phone.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May monitor the locker rooms as required and respond to emergencies as necessary.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Knowledge of computers.

Work Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Visual and auditory ability to respond to critical incidents and physical ability to act swiftly in emergency situations.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Ability to walk, stand and sit for periods of time.
• Position may require bending, leaning, kneeling.
• Ability to speak concisely and effectively communicate needs.
• Must be able to lift and carry food and supplies weighing up to 25 pounds.
• Long periods of viewing data on a computer and/or on paper.

Risk Management

• Adhere to policies related to boundaries with consumers.
• Attend required abuse risk management training.
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Other duties as assigned.

Requirements

Must have superior interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.

• Must be 18+Basic math, strong computer skills and experience with standard business software.
• Customer service: 1 year (Required)
• Ability to perform multiple duties while offering superb customer service.
• Ability to communicate effectively with diverse of groups of people.
• Ability to establish and maintain relationships.
• Excellent attention to detail and organizational skills.
• Ability to respond to safety and emergency situations.
• Ability to build genuine relationships with participants and maintain a welcoming environment with people from all walks of life.
• Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities
• Must be able to maintain confidentiality.
• Ability to obtain CPR/AED certification within the first 60 days.
• Previous customer service, sales or related experience is preferred but not necessary.

Southern District YMCA is an Equal Opportunities employer and embraces diversity in our employee population. It is the policy of SDYMCA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or genetic information.